Delivery Policy

At Shaare Jesed – Gates of Kindnesswe value transparency and clarity in our communications with donors and beneficiaries. Although donations to our organization do not involve the provision of goods or services in return, it is important for us to clearly outline our delivery policy in special situations to avoid misunderstandings and disputes.

1. Special Conditions: In exceptional cases where informational materials, promotional items, or any form of recognition may be offered to donors:

   • All special conditions must be clearly stated at the time of donation.
   • Information about any materials to be sent must be specific regarding the nature of the material, the estimated delivery time, and any associated costs, if applicable.

2. Delivery Time:

   • Informational materials, promotional items, or recognitions will be sent within 15 business days from the date of the donation.
   • In case of delays, donors will be notified in advance and provided with a new estimated delivery date.

3. Shipping Costs:

   • Unless otherwise stated, all shipping costs will be covered by Shaare Jesed. Shaare Jesed – Gates of Kindness.
   • If there are any additional costs to be covered by the donor, these will be clearly communicated before the donation is completed.

4. Errors and Disputes:

   • If the donor does not receive the promised material within the specified time, they should contact Shaare Jesed – Gates of Kindness through the following channels to resolve the issue:

     • Email: info@shaarejesed.com
     • Any dispute related to delivery will be handled fairly and promptly, always aiming for the donor’s satisfaction.

5. No Consideration: It is important to emphasize that donations made to Shaare Jesed – Gates of Kindness are voluntary and do not involve the provision of goods or services in return. Any materials offered are considered a token of appreciation and not a consideration for the donation.

We appreciate your support and understanding. Your contribution is vital to our mission and helps us continue providing assistance to those who need it most.